How am I going to complete my internship requirements?
Internship requirements vary per program, but all students will receive information from their academic leadership team to address specific circumstances. In many cases, the internship experience may be completed with the Career Exploration Capstone course that is its equivalent. Students may go on an external internship experience upon returning to campus. Some programs have remote internship opportunities that are permissible. Programs may utilize combinations of these options. The Culinary, Healthcare, and Nursing programs have specific programmatic accreditation requirements that prohibit the implementation of the Career Exploration Capstone course, so your education leadership will address the relevant internship options with you.
I am scheduled to graduate at the end of the January or April quarter. Will that still happen?
Students who have successfully completed all of their program requirements will graduate as scheduled. A virtual commencement ceremony for January and April 2021 graduates is being planned for Tuesday, April 13, 2021 at 6 pm. Links to the ceremony will be provided. Graduates who have not had an in-person ceremony are also invited to participate in PTC’s next in-person commencement ceremony.
How are we going to acquire the hands-on skills that we are missing in the virtual environment?
The PTC virtual education structure, implemented during this unprecedented time, will continue to provide quality academic experiences that ensure you reach your learning goals. The education team is focused on reviewing the curriculum to bring forth the components that are most conducive to the virtual environment. The hands-on portions of the curriculum will be taught in their entirety when we resume on-ground classes. It may be necessary, in some circumstances, to award incomplete grades until all hands-on competencies are completed and assessed. Though portions of your coursework may be delayed, your education is moving forward in other ways, and you will ultimately receive all of the required training that you anticipated.
I am having computer issues. How can I deal with – poor service in my area, bad WIFI, a broken computer, etc?
First notify your education team so they are aware of the challenge(s) and may be able to offer solutions. Secondly, contact the PTC Helpdesk at 412-809-5397 or firstname.lastname@example.org for assistance in troubleshooting your issue.
How can I overcome a lack of motivation during this period?
It is not unusual to feel less motivated when experiencing large changes in routine, as well as when facing the uncertainty and fear caused by a traumatic event like the coronavirus pandemic. Please keep the following in mind:
- Don’t lose sight of your goal to graduate on time – moving to a virtual environment has been a big change for both you and your instructors, but your instructors and education leadership are working hard to make sure that you still get the skills you need to graduate and obtain the job that you desire.
- Get back into a steady routine by setting up a schedule that you follow Mondays through Fridays. Block out time for your regularly scheduled classes, as well as time to study, relax, and get enough sleep.
- Participate in the online student activities or set up online events with friends via online platforms. Social distancing does not mean stopping all human contact – we all need each other now more than ever.
- Reach out to your education leadership and instructors with questions and concerns. You also can utilize the counseling services provided by PTC at no cost by calling 1-800-647-3327 to set up a telephone appointment. Our counselors, Elizabeth and Patti, are scheduling phone appointments Monday through Friday 10 am – 2 pm. The same phone number also serves as a 24/7 hotline.
- Remember that working together, we will get through this!
Will we continue to follow our academic calendar with classes starting and ending as scheduled for each quarter?
Yes, all students, current and those starting classes for the first time, will begin classes as scheduled. Prior to the start of each quarter, all students are notified whether they can expect to begin classes virtually or through a hybrid structure of on-ground lab work and virtual coursework.
While classes are virtual or hybrid, how will I get my books/supplies prior to the start of each quarter?
Students living in on-campus housing and any students with a class on-campus on the first day of the quarter will receive their hardcopy textbooks and additional course materials in their classrooms. All course materials will be shipped to everyone else, including students with on-campus classes later in the week/quarter, to the mailing address that students provided, and PTC will pay the shipping costs. Students should notify the PTC Bookstore of any address changes. Tracking numbers and all electronic codes that allow access to digital resources will be emailed to PTC student email addresses.
First quarter students electing to purchase a computer will receive their devices via mail even if scheduled for on-campus classes so that devices can be and set-up for the first day of class.
How are students and parents/guardians receiving updates on PTC operations during the COVID-19 pandemic?
All communications to date can be accessed on the PTC website by clicking the red COVID-19 bar at the top of any page. New communications are initially sent to students via their student email along with a text alert notifying them to check their email. The communications are then posted to the website. Additionally, certain groups, such as housing students, will receive communications specific to them.
I need a new PTC ID card. How can I get it if I’m not on-campus?
ID cards can be ordered by emailing email@example.com. If you are a current or returning student, simply request a replacement card. New students should include a photo with the request for a card. The photo you provide should show you with a neutral background and no hat, sunglasses, mask, or other accessory that may obscure your face. Photos must be face-forward, no profiles.
Why have my monthly loan payments continued?
Payments will continue as long as a balance remains on your account. These monthly payment plans are a combination of housing, tuition, fees and books. The payments are stretched beyond your enrollment term and you are not paying dollar for dollar as you progress. If you are in housing and are receiving a credit toward your total housing costs for the time you are not in housing due to COVID-19, your payment plan may end earlier than originally agreed.
You are asking me to take out a parent loan, and there are housing charges on the plan I was presented. Shouldn’t the amount I am borrowing be reduced if my student is not living in PTC housing?
All housing students’ quarterly financial plans include housing charges under the expectation that students will be returning to campus. Once it is determined that a particular program and/or cohort will not be on campus that quarter, the plans for those applicable students will be revised. Expect 3-4 weeks processing time before updated financial plans are mailed.
Only students requiring housing in order to participate in in-person lab classes should see housing charges on their financial plans for the applicable term after adjustment. If funding is already in place to cover these originally anticipated charges, you will be asked how you would want to handle the credit. We recommend that it be returned against your loans to reduce the overall indebtedness.
If you believe your plan is reflecting an error or if there are additional questions, please contact Candy Kirkwood in Financial Aid at firstname.lastname@example.org.
Did PTC receive funding from the CARES Act for student aid?
PTC received $1.6 Million in education stabilization funds under the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”). Students who are eligible for these funds were notified by email and invited to apply in late April 2020. An invitation to apply for additional funding was emailed in mid-August 2020. If additional funding becomes available, students will again be notified via email with application instructions. Not all students will qualify. Learn more about this grant designated exclusively for emergency financial aid grants to students.
How are the funds received by PTC through the CARES Act being used?
All CARES Act funds received by PTC must be used for purposes stipulated in the terms of the Act and are tracked accordingly. PTC worked hard to get these funds for our students and will only use the money for its designated purpose.
Do I need to complete the 2021-22 FAFSA?
If you are enrolled at PTC for the July 2021 term or after, you must complete a 2021-22 FAFSA.
Why can’t I live in my student housing apartment?
There is an elevated opportunity for infection when many people live closely together as in a college residence hall. There is evidence to prove that social distancing, wearing PPEs, and other steps are effective measures to slow the spread of the virus and protect lives. PTC’s priority concern is for the health and safety of its students, faculty, staff, and for the public. Therefore, we are reopening housing on a limited basis while continuing to follow recommended protocols. Certain programs have been identified to return to campus for lab classes, and students in these programs who are unable to commute are being assigned new apartments and will be receiving information on moving back in to housing.
When can I return to PTC Housing?
The health of our students, faculty, staff, and their families is PTC’s first priority. Therefore, PTC is following a phased approach in returning students to school-sponsored housing. Certain programs have been identified to return to campus for lab classes, and students in these programs who are unable to commute are being assigned new apartments and will be receiving information on moving back in to housing. As protocols are tested and modified and the progress of the virus is continuously monitored, our hope is that additional programs and students can be identified and permitted to return to campus. Students will be notified accordingly.
Since I am unable to live in PTC student housing while my program is virtual, how is PTC adjusting my housing charges?
All students who had paid for housing receives a check refunding their housing charges for the time they were unable to live in school sponsored housing. No housing charges will be applied to your account until you are able to move into housing.
How is PTC adjusting housing charges for students who are assigned to student housing but whose programs are currently fully virtual? Are these changes affecting monthly payments?
PTC is currently not assessing housing charges for students who do not reside in school housing. Monthly payment contracts have either been reduced, shortened in length, or stopped due to the reduction in charges. Students who have enrolled at PTC since July 2020 did not have housing factored into their monthly payment agreements unless they were able to move-in due to the requirements of their academic program. All annual agreements that were processed for renewal beginning with the July 2020 term were modified or not processed based on the reduction in charges.
Is PTC still providing student housing in the Westpointe Apartment Complex?
PTC has ended its lease with Westpointe. All housing students will reside in on-campus student housing or other leased properties. Students interested in living in the Westpointe complex may apply to lease directly with Westpointe or other landlord.
Can I still live in Hawthorne?
At this time, we plan to continue using Hawthorne for school-sponsored housing although we’re leasing fewer apartments in light of COVID-19’s impact on housing demand and safe occupancy numbers. Students may choose to terminate their PTC Housing Agreements without penalty charges and apply to lease directly with Hawthorne or other landlord.
When I move back on campus, will I have the same apartment and roommate(s)?
For social distancing and safety requirements, all students residing in school-sponsored housing will receive new assignments. We will attempt to pair roommates from the same cohort/programs to help minimize interactions. However, Resident Life will do their best to honor specific requests. Additional information concerning assignments and COVID-19 guidelines will be provided.
I’m a housing student but I’m being asked to commute. Do I have to?
No. If you can commute to any required on-ground classes, it is preferred, but you will not be left without a housing option if commuting is not possible.
I’m willing to commute, but it’s a long drive and I don’t want to do it every day. What are my options?
Class schedules are being adjusted to limit the number of times per week students may be required to be on campus.
What assistance is available for alumni who lost their jobs due to the virus?
PTC’s alumni coordinator, Christine Ioli, is available to assist our alumni with job placement just like always. She can be reached via email at email@example.com.
What is being done on campus to help protect the present students, faculty, and staff from the COVID-19 virus?
Prior to reopening campus to a limited number of faculty, students, and staff in July 2020, PTC’s COVID-19 Administrator and Taskforce compiled and executed an extensive Return to Campus Plan that incorporates repopulation, monitoring and surveillance, containment and shutdown contingency. Guidelines for sanitation, traffic, social distancing, food safety, housing and more are detailed within this document. Personnel have been added to the Housekeeping and Maintenance departments and employees are increasing their efforts and participating in regular sanitizing of the facilities in use. Everyone on campus has completed COVID-19 educational modules and signed Personal Responsibility Statements. The Taskforce continues to meet regularly to monitor county and state government recommendations and CDC guidelines, and is prepared to apply modifications to the current plan as deemed necessary.
With everything going on, why is PTC planning an inauguration ceremony for the president?
The president’s inauguration ceremony builds community, celebrates the college, and allows for critical fundraising. It has been delayed until 2021 when it is safer to gather as a group.
I have a question(s) that doesn’t appear here, what should I do?
Please reach out to your education leadership team or supervisor if you are in need of additional information.
Will campus tours for prospective students continue?
Prospective students are encouraged to schedule a telephone discussion with PTC’s Admissions department at ptcollege.edu/visit/. Afterward, the Admissions Coordinator can help you select a date and time to visit the campus in person. Safety protocols have been established and will be discussed before your visit. A virtual tour of the campus is available at ptcollege.edu/virtual-tour.
Is PTC accepting applications for upcoming class starts?
Yes. The safety and well-being of our students is always first and foremost in all of our decisions and actions. These are uncertain times, but that does not change the quality of a PTC education. Every effort will be made to continue the programs, style of education, and job placement assistance that has earned PTC its reputation.
I am a future PTC student and need to complete financial aid. How can I do that?
Appointments with Admissions and Financial Aid are being conducted via telephone calls. Calls may be scheduled via the website at https://ptcollege.edu/financial-aid/financial-aid-help/ or by calling 1-800-784-9675.
I am a future PTC student and need to tour student housing. When can I do that?
Housing tours are available but on a limited schedule. Please work with your Admissions Coordinator to select a date and time to tour on-campus student housing. Safety protocols have been established and will be discussed before your visit.